Current Technical Support Engineer at RTVision providing high level technical support, QA testing, and innovative ideas.
Passionate, driven and results driven Cybersecurity professional with a strong foundation in IT security, technical support, and compliance. Proven expertise in monitoring, analyzing, and resolving security incidents, maintaining security standards, and enhancing infrastructure resilience. Experienced in working with IDS/IPS, firewalls, and advanced diagnostic tools to proactively detect and mitigate threats. Strong background in collaborating with teams to meet security goals, compliance requirements, and contribute to overall organizational security policies.
A Professional Summary:
Education
Bachelor of Science:
Cybersecurity & Information Assurance
Western Governors University
Top Industry Certifications from Vendors including:
CompTia
ISC2
Axelos
Linux Professional Institute
Google
Work Metrics:
Dated period of 3/18/2024 - 9/18/2024 (Approx. 133 working days):
- 337 completed total tickets, for an average of 2.8 complete per work day.
- 39 customer support satisfaction reviews across 7 different products for an average of 97.5% 5 Star Ratings
Professional Collaboration:
TryHackMe
Longest streak on TryHackMe: 39 days in a row
At a peak, placed Top 6% Globally for all Users, Currently Top 8%
55 Rooms Completed
U.S. Cyber Games
Participant in Season IV of the U.S. Cyber Games Open
WGU Cyber Club
Active member of the Western Governor's University Cyber Club
Other Resources I utilize:
LetsDefend.io
CISO Series CyberWire Daily Podcast
Darknet Diaries by Jack Rhysider
Open to collaboration with fellow IT professionals. Let's work together to create impactful cybersecurity projects. Please see my contact page to get in touch.
Extras:
A little about me outside of work:
Here's a small glimpse of me outside of work!
